Terms & Conditions
Last updated: July 2026
1. About Localandings
Localandings is a private tour and experience service based in Madrid, Spain, operated by Drica Prado, freelancer registered in Spain with NIF 51229516Y, address Madrid, Spain, email drixprado@localandings.com.
These Terms & Conditions govern all bookings made through our website, by email, or through any third-party platform. By completing a booking, you confirm that you have read, understood, and agreed to these Terms.
2. Our Services
Localandings offers private, exclusive tours and experiences in Madrid for individuals, families, groups of friends, and corporate clients. All tours are fully private — no other parties will join your group.
We offer three categories of experience:
HeARTfelt Experiences — private museum and art visits
EATineraries — private food, tapas, and market tours
ALTways — street art, combined, and hybrid experiences
All experiences are available as pre-designed itineraries or can be customized to your preferences. Tours are conducted in English, Spanish, and Portuguese.
We welcome solo travellers, couples, families, and groups of any size. There is no minimum group size.
3. Booking & Confirmation
A booking is confirmed only once you have received a written confirmation from Localandings and full or partial payment has been processed, as applicable.
By completing the booking process, you warrant that:
You are at least 18 years of age, or are booking on behalf of a group with the authority to do so
All information provided is accurate and complete
You accept these Terms & Conditions on behalf of all members of your party
For custom and corporate experiences, a booking is not confirmed until both parties have agreed in writing on the scope, itinerary, and price of the experience.
4. Pricing & Payment
4.1 Standard Tours & Slightly Customized Experiences
Payment of 100% of the total price is required at the time of booking. A "slightly customized experience" is defined as a pre-existing Localandings tour with minor adjustments (for example, an alcohol-free food tour or a tour that omits a specific venue).
4.2 Fully Custom Experiences
A "fully custom experience" is a bespoke itinerary designed specifically for your group, involving multiple dietary requirements, entirely new routes, or third-party reservations made on your behalf (such as restaurant bookings or museum tickets).
A deposit of 50% of the agreed total price is due at booking confirmation
The remaining balance of 50% is due no later than 14 days before the date of the experience
If the balance is not received by the due date, Localandings reserves the right to cancel the booking and retain the deposit
4.3 Corporate & Private Group Events
A deposit of 50% of the agreed total price is due at booking confirmation
The remaining balance of 50% is due no later than 14 days before the date of the event
If the balance is not received by the due date, Localandings reserves the right to cancel the booking and retain the deposit
4.4 Last-Minute Bookings
Any booking made within 14 days of the experience date is considered a last-minute booking. Full payment (100%) is required at the time of booking, regardless of experience type.
4.5 Prices
All prices are quoted in Euros (EUR) and include applicable taxes unless otherwise stated. Localandings reserves the right to adjust prices at any time; the price confirmed at the time of booking is guaranteed.
5. Cancellation Policy
5.1 Cancellation by the Client — Standard & Slightly Customized Tours
More than 14 days before the tour date: full refund
Between 14 days and 48 hours before the tour date: no refund — full amount retained
Less than 48 hours before the tour date, or no-show: no refund — full amount retained
5.2 Cancellation by the Client — Fully Custom Experiences
More than 30 days before the experience date: full refund
Between 14 and 30 days before the experience date: deposit retained, balance refunded
Less than 14 days before the experience date, or no-show: no refund — full amount retained
5.3 Cancellation by the Client — Corporate & Private Group Events
More than 30 days before the event date: full refund
Between 14 and 30 days before the event date: deposit retained, balance refunded
Less than 14 days before the event date, or no-show: no refund — full amount retained
5.4 Last-Minute Bookings — Cancellation
For bookings made within 14 days of the experience date, the standard cancellation rules apply from the date of booking. If you cancel within 48 hours of booking or within 48 hours of the experience date (whichever is sooner), no refund will be issued.
5.5 How to Cancel
All cancellation requests must be submitted in writing by email to bookings@localandings.com Cancellations are effective from the date and time the written request is received. Verbal cancellations are not accepted.
6. Rescheduling
We understand that travel plans change. As a gesture of goodwill, Localandings will accommodate one free reschedule per booking, subject to the following conditions:
The reschedule request is received in writing more than 14 days before the original experience date
Alternative availability exists on the requested new date
The rescheduled experience is of equal or lesser value (price differences apply if upgrading)
Reschedule requests received with less than 14 days notice are at the sole discretion of Localandings and are not guaranteed. If we are unable to accommodate the request, the standard cancellation policy applies.
7. Cancellation by Localandings
Localandings reserves the right to cancel or modify an experience in the following circumstances:
Severe weather conditions that make the experience unsafe or impossible to conduct
Illness, injury, or personal emergency affecting the guide
Circumstances beyond our reasonable control (force majeure), including natural disasters, strikes, government restrictions, or public health emergencies
In all such cases, you will be offered either a full refund of all amounts paid or a free reschedule to an alternative date, at your choice. Localandings is not liable for any consequential losses incurred as a result of a cancellation, including but not limited to the cost of flights, accommodation, or other travel arrangements.
8. EU Right of Withdrawal
Under EU Directive 2011/83/EU on consumer rights, customers purchasing services online typically benefit from a 14-day right of withdrawal (cooling-off period).
However, in accordance with Article 16(l) of the Directive, this right of withdrawal does not apply to contracts for leisure services where the contract provides for a specific date or period of performance. All Localandings experiences are booked for a specific date and therefore fall within this exception.
By completing your booking, you explicitly acknowledge and agree that you waive your right of withdrawal, and that the 14-day cooling-off period does not apply to your booking.
9. What Is and Is Not Included
Unless explicitly stated otherwise in the tour description or your booking confirmation, the following applies:
Included
Services of a licensed, private guide for the stated duration
Any entrance fees or tickets specified in the tour description
Food and/or beverages specified in the tour description
Not included unless otherwise agreed
Transport to or from the meeting point
Gratuities (entirely at your discretion)
Personal expenses, souvenirs, or additional food and drinks beyond those specified
Travel insurance
10. Your Responsibilities
To ensure the best possible experience for you and your group, we ask that you:
Arrive at the agreed meeting point on time. If you are late, your experience will be shortened accordingly and no refund will be issued for lost time
Inform us in advance of any dietary requirements, allergies, mobility limitations, or health conditions that may affect your experience
Behave respectfully towards the guide, venues, and other members of the public
Follow the instructions of the guide at all times, particularly in museums and public spaces
Localandings reserves the right to terminate an experience without refund if any member of your group behaves in a manner that is abusive, endangers others, or breaches the rules of any venue visited.
11. Dietary Requirements & Accessibility
We are committed to making our experiences as inclusive as possible. Please inform us of any dietary requirements, food allergies, or accessibility needs at the time of booking or as early as possible before your experience.
While we will make every reasonable effort to accommodate your needs, we cannot guarantee that all venues or routes are fully accessible to all mobility levels. Each tour description includes information on the physical demands of that experience, including approximate walking distances, terrain, and any significant stairs or uneven surfaces.
12. Liability
Localandings holds valid public liability insurance as required under Spanish law.
Participation in our tours and experiences is at your own risk. Localandings is not liable for:
Personal injury, loss, or damage to property, except where caused by our proven negligence
Losses arising from circumstances beyond our control, including weather, transport disruption, or venue closures
Consequential or indirect losses of any kind
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.
13. Privacy & Data
We collect and process your personal data solely for the purposes of managing your booking and communicating with you about your experience. Your data will never be sold to third parties.
For full details on how we handle your data, please refer to our Privacy Policy, available at localandings.com/privacy-policy.
14. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Spain. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.
For consumers based in the EU, nothing in these Terms affects your statutory rights under applicable consumer protection law.
15. Changes to These Terms
Localandings reserves the right to update these Terms & Conditions at any time. The version in force at the time of your booking will apply to your booking. We recommend that you review these Terms before each booking.
16. Contact
For any questions about these Terms & Conditions, please contact us:
Email: hello@localandings.com
Website: https://www.localandings.com/